This web site is operated by Alvera Studios Limited. ​

We are company number 16768259 registered in the UK.​

Our registered office is at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

​ In this document, “we“, “our“, or “us” shall refer to Alvera Studios Limited. ​

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website https://www.alverastudios.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.​

Definitions
In this agreement:

• “Content” means information and/or data in any form published on Our Website by us or any third party with our consent.
• “Copy or Publish” with reference to a Licensed Product, means reproducing or publishing in whole or in part, using any means, in any medium. It includes breaking up, changing, cropping or any other change or use as part of some other created work.
• “Licence” means a licence granted by us to you in the terms of this agreement for use of a Licensed Product.
• “Licensed Product” means any product, material or thing offered for licence by us on Our Website, whether or not bought by you. A reference to “Product” shall be a reference to all or part of a Product or to a Product changed by you in any way.
• “Our Website/s” means all of the hardware and software installation that enables our website to function and all Content.
• “Post” means place on or into Our Website any Content or material of any sort by any means.
• “Product” means anything we offer for sale on Our Website.
• “Service” or “Services” means all the services we provide, whether or not from Our Website. It includes documents and letters for which you buy a licence to use, documents we prepare for you, all advice we give, information we provide and all other actions/instructions we take for you.
• “Software” means software we or you use in the provision of our Services. 
• “Third Party Owner” means an owner of a Licensed Product which is not owned by us (such as documents drawn by others).

Interpretation

In this agreement unless the context otherwise requires:

• A reference to a person includes a human individual, a corporate entity, and any organisation which is managed or controlled as a unit.
• In the context of permission, “may not” in connection with an action of yours, means “must not”.
• Any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
• A reference to an Act or Regulation includes new law of substantially the same intent as the Act or Regulation referred to.
• All money sums mentioned in this agreement are calculated net of VAT, which will be charged when payment is due.
• These terms and conditions apply to all supplies of a Service or Licensed Products by us. They prevail over any terms proposed by you.
• This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

Our Contract

If you use Our Website in any way, or on behalf of another person, you warrant that you have the full authority to do so and you accept personal responsibility for every act or omission by you.

In entering into this contract you have not relied on any representation or information from any source except Our Website.

You acknowledge that you are satisfied that the Product or Service you have selected is suitable and satisfactory for your requirements.

When you click to buy a Product or Service from us, in law you are offering to buy. Your contract with us is made only on the first to happen of:

• we send a Product to you;
• we authorise you to download a Product; or
• you have sent a completed instruction to us and paid for the Service you have ordered and we have started work for you.

Every Product or Service you buy which is separately identifiable is the subject of a separate contract. Accordingly, performance or breach of one contract does not affect any other.

You cease to be a client of ours when our contract with you is concluded on the first to happen of:

• your receipt of a document or form you have bought, by any means;
• our sending of a document or form by e-mail and not receiving notification from our service provider of non-delivery;
• our completion of any other task or Service for which you have paid us; or
• our having worked for the amount of time for which you have paid us, even if the work is unfinished.

As a result you are not a client for the time between our completing one piece of work for you and starting another. Each piece of work is a new retainer which terminates when that work is done. If we should give advice on the same case at a subsequent time, such advice constitutes a separate contract and does not retrospectively extend the first contract for our Services.

There is no contract between us for any free Service, so you do not become a client by using any free Service and we are not liable to you in any way resulting from your use of any free service.

The price of any document or other Service may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy a Service.

Services will be delivered by your free download, by e-mail or by both of these, at our choice.

You agree that you are bound by these terms (or the latest version of them) for all future contracts with us, whether ordered through Our Website or in some other way.

You now agree that you commit a breach of this contract if you seek repayment of money paid to us by asking your credit card provider to credit back a payment made to us, without attempting to seek repayment from us first. In that event, you agree that you will owe us first the sum charged to us by our merchant service provider and secondly a sum based on time spent at £150 per hour in dealing with your breach. You also agree that this provision is reasonable.

Alvera Studio Limited charges

• The prices payable for the Licensed Products and Services are clearly set out on Our Website.
• Charges for Services are estimated.
• When we cannot provide a firm price, we will charge by the hour. In that case all work done, including all letters, e-mails, and telephone calls made and received will be charged on a time basis in minimum units of one tenth of an hour. For example, a brief phone call lasting 6 minutes would be charged as one unit (0.1 hour = £15) or preparation of a document that takes 60 minutes would be charged as ten units (1.0 hour = £150).
• Estimates of money will be provided to you wherever possible.
• Our Service requires payment in advance in every case.

Note: you can keep our charges low by providing full instructions and avoiding unnecessary contact.

Security of your credit card

We take care to make Our Websites safe for you to use. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

Holding money on your behalf

We do not conduct money transactions nor make payments on behalf of clients. We cannot therefore accept or hold money on your behalf, beyond money paid for our immediate Services.

If you decide to terminate your instructions to us before we have “spent” all of the money you have sent to us, we shall immediately refund the balance to you.

Delivery of the Services

Advice and document drafting and any other Services supplied personally will be delivered within an estimated time frame.

You may cancel any undelivered balance at any time, whereupon we will refund the appropriate proportion of your money.

Products supplied instantaneously or almost so, will be delivered by e-mail or by your own download from Our Web Site. You may obtain re-delivery as often as you wish for a period of 60 days.

If you pay by Internet bank transfer, we will deliver a Product to you by e-mail within two days of our knowing you have paid us.​ If you pay by cheque, we will deliver your Product or Service to you by e-mail within five days (and often very much sooner) after clearance of your money into our account.

We accept no responsibility for problems you may have in making payment through a web page of our payment service provider or in downloading any document or other Service.

Cancellation and refunds
This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Provided the Regulations apply to the transaction concerned, then the following terms apply to this contract.

We now inform you that information relating to all aspects of our Products and Services is not in this document but in other web pages from where you select the Product or Service.

You have a right to cancel the contract within 14 days of placing your order.

Every Product or Service provided by us is designated to be delivered immediately or as soon as we are reasonably able to deliver it. Most Products are supplied automatically after you have made payment. ​We do not supply any Product or Service on terms for future delivery. That means, if you wish to use our Products or Services, you must instruct us to deliver in accordance with our terms.

​By accepting these terms, you now agree that you are instructing us to deliver immediately and you understand that, in doing so, you lose your right to cancel your order within 14 days.

So far as concerns Services you buy from us, if any Service is continuing, you may cancel it at any time before we have completely provided it. If you do, we will return to you any money paid after deduction of an appropriate amount to cover any part of the work we have done, including work we may not by then have told you about.

​A contract for drafting work is a single contract, even if payments are made over a period of time. That means no new cancellation right arises if you add to your original instructions. ​This paragraph does not affect your rights in the event that there is any material error in the Product.

Promotions, offers and events

If we offer Services in some way not anticipated by these terms, then you are entitled to terms no less favourable than those set out here.

Disclaimers and limitation of liability

The law differs from one country to another and between consumers and other buyers. This paragraph applies so far as the applicable law allows. All implied conditions, warranties and terms are excluded from this agreement.

​We make no representation or warranty that any Service or Licensed Product will be:

• useful to you;
• of satisfactory quality;
• fit for a particular purpose; or
• available or accessible, without interruption, or without error.

Except in the case of death or personal injury, our total liability under this agreement, however it arises, shall not exceed the sum of £500. This applies whether your case is based on contract, tort or any other basis in law.

​We shall not be liable to you for any loss or expense which is:

• indirect or consequential loss; or
• economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.

​If you become aware of any breach of any term of this agreement by any person, please tell us by e-mail to info@alverastudios.com. We welcome your input but do not guarantee to agree with your judgement.

​From time to time, we make arrangements for our documents and/or Services to be available through co-operation with a third party. You may therefore find that you are transferred to Our Website in order to obtain fulfilment of the obligations of that third party. That introduction does not affect your obligations or ours in connection with the provision of a Service by us.

Our Website contains links to other internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.

Copyright and other Intellectual property

You agree that at all times you will:

• not cause or permit anything which may damage or endanger our title to any Licensed Product or other intellectual property or the title of any Third Party Owner whose work has been made available to us as a Licensed Product; and
• notify us of any suspected infringement of the intellectual property.

​If you use a Licensed Product in a way not allowed by this agreement we may take legal action anywhere in the World. If loss to us or any other person results from your wrongful action, you will be liable to pay.

​If we terminate the Licence on account of your breach, you agree that you will:

• immediately stop using the Licensed Product;
• destroy all copies of the Licensed Product in your possession or control; and
• destroy any work of yours derived from a Licensed Product.

To give assurance both to you and to us that you are using the Licensed Product in accordance with the terms of the Licence, you agree that you will give us copies of your works and materials containing or using a Licensed Product. We will give you 14 days notice of this requirement. You agree also to provide access to relevant pages which have restricted access or are fire-walled. If we reasonably believe that you are using a Licensed Product beyond the scope of this Licence, you agree to provide written confirmation of your compliance, in a form to be drawn by us.

Security of Our Website

If you violate Our Website we shall take legal action against you.

​You now agree that you will not, and will not allow any other person to:

• modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it;
• link to our site in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
• download any part of Our Website, without our express written consent;
• collect or use any product listings, descriptions, or prices;
• collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
• aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;
• for any purpose use our name, any proprietary information (including images, text, page layout, or form) of ours or of our affiliates in any way and in particular to entice search robots to some other website;
• upload or republish any part of our Content on any Internet, intranet or extranet site; or
• share with a third party any login credentials to Our Websites.
• ​use on Our Website software which assists in:
  • data mining, extraction or collection; and
  • performing any automated operation.

Despite the above terms, we now grant a licence to you to:

• create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any Product or Service in a false, misleading, derogatory, or otherwise offensive manner; and
• you may copy the text of any page for your personal use in connection with the purpose of Our Websites or a Service we provide.

Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Website, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

Dispute resolution

The following terms apply in the event of a dispute between the parties:

• If you are not happy with our services or have any complaint then you must tell us by e-mail message to info@alverastudios.com.
• If a dispute is not settled by negotiation, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

Miscellaneous matters

• You undertake to provide to us your current land address, e-mail address, telephone and fax numbers as often as they are changed together with all information that we may require to enable us to fulfil our obligations under this contract.
• We may change this agreement in any way at any time. The version applicable to your contract is the version which is Posted on Our Website at the time you buy a Product or Service.
• If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
• The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
• Any obligation in this agreement intended to continue to have effect after termination shall so continue.
• No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
• When you visit Our Websites or send messages to us by e-mail, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on Our Websites. You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.
• Any communication to be served on either of the Parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail. It shall be deemed to have been delivered:
  • If sent by e-mail to the address from which the receiving party has last sent e-mail:
    • within 24 hours if no notice of non-receipt has been received by the sender.
  • if sent by post to the correct address:
    • within 4 working days of posting to an address in the European Union and 8 working days to any other address;
  • if delivered by hand:
    • on the day of delivery.
• This agreement does not give any right to any third party under the UK Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that Act.
• In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
• This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
• The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in England and Wales.